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Privacy Policy

1. Type and scope of personal data processed

1.1 Data provided directly by you

Reservation of accommodation on the website

Due to book the property for rental on the portal (, we may collect the following information about you: name, surname and e-mail address.

You can also provide us with your mobile number.

Telephone communication and correspondence

When you contact us by phone or e-mail, we collect all information that you decide to provide us with in conversation or e-mailing. Phone calls are not recorded.

1.2 When you use our Services we collect data automatically

When you use our portal, we automatically collect the following information about you:

Device data

We collect information about your device, the operating system version and unique ID. E.g. the name of the mobile network you use.

Data of your activities on the portal

We collect information about your activity on the portal, including information about the pages from which you come to our portal, the date of each visit, the results of your searches, product lists and advertising banners you clicked on, your interactions with such advertisements and product lists, time the duration of your visit, and the order in which you visited individual sections of our website.


We use cookies to manage user sessions, data storage the choice of language preferences, and provide you with relevant advertising. “Cookies” are small text files sent by a web server to the hard drive of your device. Cookies can be used to collect information about the date and time of your visit, your browsing history, your preferences, and your username. You can change your browser settings to reject all or some cookies, or set alerts informing you that websites place or have access to cookies. Remember that if you block or reject cookies, some of our Services or parts of the portal may become unavailable to you or may not function properly.

2. Why do we process information about you?

We will only use your personal data when it is legitimate use. We normally proceed your personal data when:

  • It is necessary to conclude or perform a contract.
  • It is necessary for the purposes of our legitimate interests, consisting in improving our Services and providing you with access to a secure and efficient portal.
  • It is necessary to fulfill our legal obligation.

In certain circumstances, we may also process your personal data based on your consent. In such cases, when obtaining your consent, we will inform you about the purpose and the category of personal data processed.

3. Changes to our Privacy Policy

The Privacy Policy may be changed or updated by us. Any changes will be posted on this web page and we will also update you via email or our portal.

4. Your rights

The effective law regulations concerning protection of privacy let you certain rights related to the processing of your personal data. The nature of our actions determines the scope of your rights.

If you wish to use any of the rights described below, please contact us via e-mail or the Contact Form.

The right to access your personal data. This right allows you to receive information whether we process your personal data, and if so, the right to receive a copy of the personal data we process. The right to access personal data allows you to verify that we process it lawfully.

The right to rectify your personal data. This right provides the possibility to request the correction of incomplete, false or outdated data that we process. In some cases, when fulfilling your request, we will have to verify the correctness of the new data you provided us with.

The right to limit the processing of your personal data. This right allows you to ask us to suspend the processing of your personal data in the following situations: (a) when you want us to check the accuracy of the data; (b) when our processing is unlawful; (c) when you need the data to establish, assert or defend claims, even though we no longer need your data for our own processing purposes; (d) when you have objected to our processing, but we need to verify whether we still have overriding and legitimate grounds to continue processing your personal data.

The right to delete your personal data. This right allows you to request the deletion of your personal data, if it is no longer necessary for the purposes for which it was collected. You can also request us to delete your personal data if you have successfully exercised your right to object to processing (see below), if we are processing your data unlawfully or we are required to delete your personal data in order to comply with the legal obligation indicated in provisions of applicable law. Remember that in some cases, we are required to process your data on the basis of applicable regulations and we cannot fulfill your request.

The right to object to the processing of your data in a situation where we process your data based on a legitimate interest (ours or third parties). You can raise the right to object for reasons related to your particular situation, when, in your opinion, the processing affects your rights or freedoms. You also have the right to object if we process your data for direct marketing purposes. In some cases, we can show that we have legitimate grounds for data processing that override your rights and freedoms (e.g. the need to ensure the security of the portal and counteract fraud). In such cases, the right to object does not entail the deletion of your personal data.

The right to transfer your personal data. In exercising this right, we will provide you or a third party indicated by you with your personal data in a structured, commonly used and machine-readable format. Remember that you are entitled to this right only in relation to data processed on the basis of consent or the premise for the performance of a contract that you have concluded with us, and the processing itself is carried out automatically (in IT systems).

If you have given us your acceptance for processing your personal data, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.

Of course, the execution of the above rights is free of charge: You will not have to pay a fee for implementation the right to access your personal data (or for implementation any other rights).

Time to fulfill requests: We strive to respond to all legitimate requests within one month.

5. Communication and Marketing

We will communicate with you via phone, e-mail, SMS or using the WathsApp messenger. Communication will be aimed at providing information related to the property rental process.

When you have confirmed your willingness to receive marketing information, we may provide you with advertising materials and information. However, you can opt out of the received marketing communication at any time by clicking on the appropriate link in the e-mail message sent to you or by contacting us via the Contact Form.

6. Where and how long do we store your data?

The data that we collected about you will be stored and processed both in the “EEA” and outside it, on properly secured servers, in order to provide our users with the highest quality services, e.g. fast websites or constantly developed mobile applications.

We store your data as long as it is necessary to achieve the purposes for which it was collected, including as part of fulfilling legal, tax and accounting obligations or for reporting purposes.

In order to state the appropriate retention period for personal data, we take into account the amount and nature of the data processed, including the nature of a specific category of data. We also take into account the potential risk of unauthorized use or unauthorized disclosure of your personal data, the possibility of achieving the purposes of processing by other means and the content of the provisions relating to personal data processed.

Personal data related to cookie technology is stored for a time corresponding to the life cycle of cookies or until they are deleted by the User.

7. Links to third party websites

Our website contains links to third party websites or applications. If you click on one of these links, remember that each of the pages you are redirected to has its own privacy policy. We have no influence on such websites / applications and are not responsible for their policies.

8. Personal data administrator

The administrator of your personal data processed in connection with the services provided via the portal is Prima Apartamentos.